Last updated: 7 November 2026
Business: Time Travel Encounters
Location: London, United Kingdom
Website: https://timetravelencounters.com
Email: ttcfilmparanormalinvestigator@gmail.com
These Terms & Conditions apply to all events, paranormal investigations, ghost hunts and experiences organised by Time Travel Encounters (TTE).
By purchasing a ticket, accepting a ticket transfer or attending an event, you agree to these Terms & Conditions.
1. AGE RESTRICTION – STRICTLY 18+
1.1 All TTE events are strictly for people aged 18 or over.
1.2 No person under 18 will be admitted, including when accompanied by a parent or guardian.
1.3 TTE reserves the right to request valid photographic identification.
1.4 Anyone unable to demonstrate that they meet the age requirement may be refused admission.
2. BOOKINGS AND TICKETS
2.1 Tickets must be purchased directly through the official TTE website: https://timetravelencounters.com.
2.2 A booking is confirmed when payment has been successfully received and a booking confirmation or ticket has been issued.
2.3 Each ticket permits one eligible person to attend the specific event identified on the booking.
2.4 Customers are responsible for checking the event date, venue, location, start time, finish time and ticket details before completing their purchase.
2.5 Tickets must not be duplicated, fraudulently used or commercially resold without written permission from TTE.
2.6 TTE reserves the right to cancel invalid or fraudulent bookings.
3. CANCELLATIONS, REFUNDS AND TRANSFERS
3.1 Customer cancellations
Tickets are purchased for a specific event and date. TTE operates a no-refund policy for customers who change their mind, decide not to attend, have other commitments or are unable to attend for personal reasons, subject to statutory consumer rights.
Where applicable, customers should contact TTE as soon as possible to discuss a transfer.
3.2 Ticket transfers
TTE permits ticket transfers subject to the following conditions:
- The replacement attendee must be aged 18 or over.
- TTE must be notified before the event.
- TTE must approve and record the transfer.
- The replacement attendee must accept these Terms & Conditions.
- Transfers cannot be made after the event has started.
- TTE may refuse a transfer for reasonable safety, security or capacity reasons.
Tickets cannot be exchanged for cash.
3.3 Event cancellations by TTE
If TTE cancels an event and cannot provide the booked experience, customers will be offered an appropriate refund or alternative remedy in accordance with applicable consumer law.
3.4 Postponements
If an event is postponed or rescheduled, TTE will notify customers and explain the available arrangements. Customers retain any statutory rights that apply.
3.5 Statutory rights
Nothing in this policy removes rights that customers have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable legislation.
4. EVENT CHANGES AND VENUE ACCESS
4.1 TTE may make reasonable changes to event arrangements where circumstances require.
4.2 These may include changes to the investigation timetable, room allocation, activities, equipment or team members.
4.3 Access to buildings, cellars, grounds and restricted areas is subject to the permission of the venue owner or authorised operator.
4.4 TTE cannot guarantee access to every advertised or historically significant area if access is withdrawn or considered unsafe.
4.5 TTE will communicate significant changes and provide any remedies required by law.
5. WEATHER AND ADVERSE CONDITIONS
5.1 Some events involve outdoor investigations, historic buildings, grounds and exposed locations.
5.2 Events may be affected by rain, wind, storms, snow, ice, flooding, extreme temperatures and other adverse weather.
5.3 Attendees must dress appropriately and wear suitable footwear.
5.4 TTE may change the programme, restrict outdoor activities, move activities indoors or suspend an activity where necessary for safety.
5.5 Where conditions create a genuine safety risk, TTE may delay, suspend, relocate, reschedule or cancel an event.
5.6 If an event can safely continue with reasonable adjustments, those changes will not automatically entitle customers to a refund.
5.7 If TTE cancels an event entirely, customers will receive the appropriate remedy under applicable law.
5.8 TTE is not responsible for independently booked travel, accommodation, meals or other indirect expenses except where liability cannot lawfully be excluded.
6. HEALTH AND SAFETY
6.1 Paranormal investigations may take place in historic, unfamiliar, dimly lit or uneven environments.
6.2 Locations may contain:
- Uneven floors and loose surfaces.
- Stairs and narrow passageways.
- Low ceilings and restricted spaces.
- Cellars, basements and outdoor grounds.
- Historic structures and fragile fixtures.
- Trip hazards, equipment and cables.
- Low-light conditions.
- Changes in temperature and weather.
6.3 Attendees must take reasonable care of themselves and others.
6.4 All reasonable instructions given by TTE staff, venue representatives and emergency personnel must be followed.
6.5 Running, climbing, pushing, deliberate frightening and other dangerous behaviour are prohibited.
6.6 Attendees must not enter restricted areas or interfere with venue fixtures, equipment or property.
6.7 Any accident, injury, illness or unsafe condition must be reported to a TTE team member as soon as possible.
6.8 Attendees must stop any activity that makes them feel unsafe or uncomfortable.
6.9 TTE will consider reasonable accessibility adjustments where practicable. Attendees should contact TTE before booking to discuss specific requirements.
7. MEDICAL CONDITIONS AND FITNESS TO PARTICIPATE
7.1 Attendees are responsible for considering whether they are comfortable participating in an overnight paranormal investigation.
7.2 Events may involve prolonged standing, walking, stairs, cold environments, darkness, confined spaces and late-night activity.
7.3 Anyone concerned about their ability to participate should seek appropriate medical advice.
7.4 Relevant accessibility or safety requirements should be communicated to TTE before the event.
7.5 TTE may restrict participation in a particular activity where there is a genuine safety concern, while considering reasonable alternatives.
7.6 TTE is not a medical provider and cannot provide medical supervision.
7.7 In an emergency, TTE may contact emergency services and provide information necessary to protect life or safety.
8. PARANORMAL ACTIVITY AND SPIRITUAL EXPERIENCES
8.1 TTE events are organised for entertainment, historical interest and paranormal investigation.
8.2 TTE does not guarantee paranormal activity, communication with spirits, unexplained experiences or captured evidence.
8.3 Paranormal experiences are subjective. Equipment readings, sounds, photographs and personal experiences may have ordinary environmental, technical or psychological explanations.
8.4 TTE does not claim to possess scientific proof of ghosts, spirits, entities or an afterlife.
8.5 Historical stories, alleged hauntings and witness accounts may be unverified, disputed or based on folklore.
8.6 Attendees may interpret experiences in their own way. TTE cannot verify every personal interpretation.
8.7 Experiences after an event: TTE makes no guarantee concerning alleged spiritual activity during or after an investigation. We cannot verify, prevent, diagnose, remove or resolve claims that a spirit, entity, attachment or presence has followed an attendee home or continued to affect them after an event.
8.8 Anyone experiencing ongoing distress should seek appropriate professional support. Paranormal investigations are not a substitute for medical or psychological care.
8.9 Nothing in this section excludes liability for negligence or any liability that cannot lawfully be excluded.
9. ALCOHOL, DRUGS AND INTOXICATION
9.1 Attendees must not participate while under the influence of illegal drugs or substances that materially impair safe participation.
9.2 Excessive alcohol consumption is prohibited.
9.3 TTE may refuse admission or remove an attendee who is intoxicated, aggressive, threatening or creating a safety risk.
9.4 Smoking and vaping are only permitted in designated areas and in accordance with venue rules.
10. BEHAVIOUR AND CONDUCT
10.1 All attendees must treat TTE staff, venue employees and other participants with respect.
10.2 The following are prohibited:
- Aggressive, threatening or abusive behaviour.
- Harassment, discrimination or intimidation.
- Unwanted physical contact.
- Deliberate property damage.
- Interfering with another attendee's investigation.
- Tampering with equipment.
- Deliberately creating false paranormal evidence.
- Entering unauthorised areas.
- Disobeying reasonable safety instructions.
10.3 TTE operates a zero-tolerance approach to violence, harassment and threatening behaviour.
10.4 TTE may remove anyone who seriously breaches these conditions or creates a genuine safety or security risk.
10.5 Removal does not automatically entitle the attendee to a refund where removal results from their own misconduct, subject to statutory rights.
11. PHOTOGRAPHY, VIDEO AND AUDIO RECORDING
11.1 Only authorised members of the Time Travel Encounters team are permitted to take photographs, record video or make audio recordings during TTE events.
11.2 Attendees must not independently photograph, film, livestream or record any part of an event.
11.3 This restriction applies to mobile phones, cameras, video equipment, audio recorders and other recording devices.
11.4 Phones may be used for essential personal or emergency communication.
11.5 Attendees must not publish or distribute recordings of an event without written permission from TTE.
11.6 TTE may record events for investigation documentation, evidence review, training, website content, social media and promotional purposes, subject to its Privacy Policy and applicable data protection law.
11.7 Where identifiable attendees are used in promotional material, TTE will provide appropriate privacy information and obtain consent where required.
11.8 Anyone who does not wish to appear in promotional material should notify TTE before the event.
12. PERSONAL PROPERTY AND EQUIPMENT
12.1 Attendees are responsible for their personal belongings.
12.2 TTE recommends bringing only essential valuables.
12.3 TTE is not responsible for loss, theft or damage to personal property except where caused by TTE's negligence or where liability cannot lawfully be excluded.
12.4 Attendees must not move, disconnect or interfere with investigation or venue equipment without permission.
12.5 Damage caused by an attendee's deliberate, reckless or negligent behaviour may result in a claim for reasonable repair or replacement costs where legally recoverable.
13. VENUE RULES
13.1 TTE operates at premises owned or controlled by third parties.
13.2 Attendees must follow venue rules, fire procedures, access restrictions and instructions from authorised personnel.
13.3 TTE cannot guarantee facilities or services controlled by an independent venue.
13.4 Historic objects, furniture, fixtures and property must not be removed, damaged or interfered with.
14. LIABILITY
14.1 Attendees participate voluntarily and should consider the nature of the location and activities before attending.
14.2 TTE does not accept liability for risks inherent in the activity that have been properly explained, to the extent permitted by law.
14.3 Nothing in these Terms & Conditions excludes or restricts liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory rights that cannot legally be excluded.
- Any other liability that cannot lawfully be excluded.
14.4 Subject to the above, TTE is responsible for losses that are reasonably foreseeable and legally recoverable under the circumstances.
14.5 TTE is not responsible for independent acts or negligence of third-party venues, transport providers or suppliers except where liability legally rests with TTE.
14.6 Attendees may be responsible for damage, injury or loss caused by their unlawful, reckless or negligent behaviour.
15. FORCE MAJEURE
15.1 TTE may be prevented from operating an event by circumstances beyond its reasonable control.
15.2 These may include severe weather, flooding, fire, structural damage, power failure, venue closure, public emergencies, government restrictions, transport disruption, serious illness or security incidents.
15.3 TTE will take reasonable steps to notify affected attendees and consider alternative arrangements.
15.4 Where an event cannot be provided, customers will receive the remedy required by applicable law.
16. ACCESSIBILITY
16.1 TTE welcomes accessibility enquiries and will consider reasonable adjustments.
16.2 Historic buildings may have stairs, narrow doorways, uneven flooring, inaccessible upper floors or restricted facilities.
16.3 Attendees should contact TTE before booking if they require specific arrangements.
16.4 TTE cannot guarantee access to every part of every venue but will explain known limitations and consider reasonable alternatives.
17. COMPLAINTS AND INCIDENTS
17.1 Complaints should be raised with a TTE team member during the event where possible.
17.2 Complaints may also be submitted by email to ttcfilmparanormalinvestigator@gmail.com.
17.3 Accidents, injuries, damage and safety incidents should be reported as soon as possible.
18. CHANGES TO THESE TERMS
18.1 TTE may update these Terms & Conditions from time to time.
18.2 The version applicable to a booking will normally be the version presented at the time of purchase, unless a change is required by law or otherwise validly agreed.
18.3 Material changes affecting existing bookings will be communicated where appropriate.
19. GOVERNING LAW
19.1 These Terms & Conditions are governed by the laws of England and Wales.
19.2 Disputes will be dealt with by the courts of England and Wales, subject to mandatory consumer protections.
20. CONTACT DETAILS
Time Travel Encounters
London, United Kingdom
Website: https://timetravelencounters.com
Email: ttcfilmparanormalinvestigator@gmail.com
The full legal identity and postal address of the trader responsible for each booking must be provided on the website before publication of these terms.
By purchasing a ticket or attending a TTE event, you confirm that you have had the opportunity to read these Terms & Conditions.
THE LIVING. THE DEAD. THE UNEXPLAINED.
Some Goodbyes Are Never the End.