Last updated: 7 November 2026
This Privacy Policy explains how Time Travel Encounters (TTE) collects, uses, stores and protects personal information when you visit our website, purchase tickets, attend an event or contact us.
1. WHO WE ARE
Trading name: Time Travel Encounters
Location: London, United Kingdom
Website: https://timetravelencounters.com
Email: ttcfilmparanormalinvestigator@gmail.com
For data protection purposes, the legal person or organisation responsible for deciding how and why personal information is used is the data controller.
The full legal identity and postal address of the data controller must be confirmed and inserted before this policy is published.
2. INFORMATION WE COLLECT
Depending on how you interact with TTE, we may collect:
Contact information
- Full name.
- Email address.
- Telephone number.
- Billing address.
Booking information
- Event purchased.
- Ticket quantity and type.
- Payment status.
- Booking history.
- Ticket transfer details.
- Customer enquiries and correspondence.
Payment information
Payments made through our website may be processed by third-party payment providers.
We may receive payment confirmations, transaction references and limited payment information. We do not intend to store full payment card numbers or security codes on our own systems.
Accessibility and safety information
Where voluntarily provided, we may collect information about accessibility requirements, allergies, relevant medical conditions or other safety needs.
Some of this may constitute special-category personal data. We will only process it where a suitable lawful condition applies and it is necessary for the relevant purpose.
Technical information
- IP address.
- Browser and device information.
- Website usage information.
- Cookie preferences.
- Security and fraud-prevention information.
Photographs, video and audio
Authorised TTE team members may record events and collect photographs, video and audio for investigation records, evidence review and other disclosed purposes.
Submitted experiences
If you submit a paranormal story, photograph, video, recording or personal account, we may collect the material and personal information you provide.
3. HOW WE USE YOUR INFORMATION
We may use your information to:
- Process ticket purchases and bookings.
- Issue tickets and booking confirmations.
- Manage event attendance and transfers.
- Contact customers about event changes.
- Respond to enquiries.
- Consider accessibility requirements.
- Manage safety and security.
- Investigate complaints and incidents.
- Prevent fraud and misuse.
- Maintain financial and business records.
- Operate and improve our website.
- Review and archive investigation material.
- Publish authorised photographs, videos and stories.
- Send marketing emails where legally permitted.
4. OUR LAWFUL BASES
We will only process personal information where an appropriate lawful basis applies.
Depending on the purpose, these may include:
Contract: Processing necessary to manage bookings and deliver events.
Legal obligation: Processing necessary to comply with tax, accounting or other legal requirements.
Legitimate interests: Processing necessary for genuine business purposes, such as security, fraud prevention, service improvement and handling customer enquiries, where those interests do not override individual rights.
Consent: Processing where you have freely agreed, including optional marketing and certain promotional photography uses.
Vital interests: Processing necessary to protect someone's life or prevent serious harm in exceptional circumstances.
Where special-category data is involved, we will also identify an appropriate additional condition under data protection law.
5. EMAIL MARKETING
TTE may send marketing emails about:
- Upcoming paranormal investigations.
- New events and locations.
- Ticket releases and availability.
- Special offers.
- Merchandise.
- News and updates from TTE.
We will only send marketing emails where we have a lawful basis and meet the requirements of the Privacy and Electronic Communications Regulations (PECR).
Where consent is required, customers will be given a clear, optional and unticked marketing choice.
Where applicable, we may rely on the customer soft opt-in for similar TTE products and services, provided all legal requirements are met, including offering an opportunity to opt out when details are collected and in every subsequent marketing email.
Customers can unsubscribe at any time using the link in our emails or by contacting ttcfilmparanormalinvestigator@gmail.com.
We will maintain a suppression record where necessary to ensure that people who unsubscribe are not contacted again for marketing.
Marketing consent is not a condition of purchasing a ticket.
6. PHOTOGRAPHY, VIDEO AND AUDIO RECORDING
Only authorised members of the TTE team may take photographs, record video or make audio recordings during TTE events.
Attendees are not permitted to independently record events unless expressly authorised.
TTE may record events for:
- Investigation documentation.
- Evidence review.
- Internal records.
- Training and educational purposes.
- Website and social media content.
- Marketing and promotional material.
We will explain how identifiable images and recordings may be used.
Where consent is our chosen lawful basis for identifiable promotional use, we will seek it separately. Refusing promotional photography consent will not automatically prevent attendance.
Anyone who does not wish to appear in promotional material should contact TTE before the event.
Requests to withdraw consent will be respected for future use, subject to legal requirements and the fact that previous lawful use cannot be made retrospectively unlawful.
7. WHO WE SHARE INFORMATION WITH
We may share information with service providers where necessary to operate TTE.
These may include:
- Website hosting providers.
- Website booking and ticketing systems.
- Payment processors.
- Email marketing providers.
- Email and communication services.
- Website analytics providers.
- Accountants and professional advisers.
- Insurance providers where relevant.
- Venue operators where necessary.
- Emergency services where necessary.
- Regulators, law enforcement or other authorities where legally required.
We do not sell customer personal information to third parties for their own marketing purposes.
The specific companies and platforms we use will be identified or described in more detail once our website and booking systems have been confirmed.
8. INTERNATIONAL DATA TRANSFERS
Some providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will use appropriate safeguards as required by applicable data protection law.
9. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary.
Our intended retention approach is:
- Booking and financial records: for the period required by tax and accounting law.
- Customer enquiries: normally up to 24 months after closure.
- Event attendance records: normally up to 24 months unless required for an incident or claim.
- Accessibility and safety information: only for as long as necessary for the event and any justified follow-up.
- Marketing information: until the customer unsubscribes or the information is no longer needed.
- Promotional photographs and videos: while there is a valid purpose and lawful basis for use.
- Investigation footage and evidence: according to its relevance, purpose and evidential value, with periodic review.
Information will be securely deleted or anonymised when no longer required.
10. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies.
Essential cookies may be required for security, website operation and booking functionality.
Other cookies may be used for analytics, marketing or understanding website usage.
Where required, we will request permission before using non-essential cookies.
You can manage your preferences through our website cookie settings and your browser.
11. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Request restriction of processing.
- Object to certain uses of your information.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing relies on consent.
- Object to direct marketing.
- Complain to the Information Commissioner's Office.
To exercise your rights, contact:
ttcfilmparanormalinvestigator@gmail.com
We may need to verify your identity before responding.
12. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access restrictions, password protection, secure payment processing, appropriate storage and secure disposal.
No electronic system can be guaranteed to be completely secure.
13. CHILDREN'S INFORMATION
TTE events are strictly restricted to people aged 18 and over.
We do not intentionally collect children's personal information for event bookings.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including social media platforms and venue websites.
We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our services, website, suppliers or legal obligations.
The latest version will be published at:
https://timetravelencounters.com
16. CONTACT AND COMPLAINTS
For privacy enquiries, data access requests or complaints, contact:
Time Travel Encounters
London, United Kingdom
Email: ttcfilmparanormalinvestigator@gmail.com
Website: https://timetravelencounters.com
You also have the right to complain to the Information Commissioner's Office:
https://ico.org.uk/
THE LIVING. THE DEAD. THE UNEXPLAINED.